RX to Local Pharmacy

This is required for ANY medication taken for weight loss, hormones, or thyroid. THIS IS NOT FOR ANY TYPE OF NEW MEDICATION REQUEST -only refills for medication that have already been discussed with provider. Please understand this process is necessary to document a proper note and maintain compliance with my supervising physician's requirements.

Once we confirm you are a current patient seen within the last 60 days with the necessary labs on file we will send your prescription to the local pharmacy.

Please remember prescriptions for weight loss will only be sent in #30 quantities. You must also ensure your ID is on is on file in Optimantra. No exceptions.

Please allow 3-4 days for medications to be sent to local pharmacies.You will be sent a notification once medication is sent.

If you have had recent labs with your pcp please upload to the optimantra patient portal or email to support@westtexasoptimalhealth.

You will be notified of the timeline to have labs done pertaining to your prescription being requested. If these labs are not scheduled/completed the request for refills will not be granted. We will refund you the amount paid minus 10% for processing fees. If you have any questions please contact us on optimantra portal.

The fee associated with refill requests is implemented to cover the administrative costs associated with processing and managing prescription refills. These costs include:

1. Staff Time: Our dedicated team of healthcare professionals invests time in reviewing and processing each refill request to ensure accuracy and safety.
2. Technology and Resources: The use of secure electronic systems and other resources is essential to manage and track prescription requests efficiently.
3. Regulatory Compliance: Ensuring compliance with local and federal regulations is crucial, and our processes are designed to meet these standards.
4. Communication: Our team is committed to maintaining clear and effective communication with pharmacies and other stakeholders involved in the prescription refill process.

While we strive to keep healthcare costs reasonable, these administrative tasks require resources to maintain a high level of service and patient safety. We appreciate your understanding of the necessity of these fees in supporting the overall quality of care we aim to provide.