Delivery, Refunds, and Cancellations
1) All orders are shipped from the pharmacy that offers that product. Shipping times are noted under each item description. 2) If you are unsure of which medication and dosage to order, please message us on your Optimantra account prior to placing an order. 3) We are not responsible for items shipped to the wrong address if incorrect info is entered on an order. Please double check the information before submitting your order. If your order has already been placed with the pharmacy, it will be your responsibility to contact the pharmacy to correct any shipping information. 4) REFUNDS: There will be NO REFUNDS for products after they have already been shipped from the pharmacy unless the item is missing or defective. These medications are compounded specifically for you. Prior to shipping, any full refunds back to your source of payment will incur a 10% processing fee to cover fees that we do not recover when you are issued you a full refund. However, we will be happy to issue you a credit for the full price in the form of a personal discount card to be used for a future order. If you need to change an order or you accidentally order the wrong item, we will work with you to get the correct item paid for and sent to you. In the rare case that a product is discontinued, delayed, or goes on backorder at the pharmacy and shipping times will be delayed, we will contact you. If you would like a refund, we will be more than happy to accommodate either a full refund back to your original payment method (with no processing fee) or a discount code for a future order (plus a $15 extra credit). If you place an order here before completing all the steps mentioned above to receive permission to order (also outlined in the checkout area), there will be a 10% processing fee. Your card will be refunded MINUS this processing fee. 5) All refunds will be made back to the initial payment method. If for some reason this can't be done due to card expiration, account closure, etc., we will issue you a discount code for the full amount to be used on the order site. 6) If your product is lost or damaged in shipping, please contact the pharmacy so they may file a loss claim. You may view their contact info here, or message us on your Optimantra portal for help with contacting the correct pharmacy if needed.